Privacy Policy
Introduction

This privacy policy aims to give you information on how Faith Digital Ltd (Company Number 11741393) collects and processes your personal data and information (as defined below) and how we comply with European Union data protection requirements. Faith Digital Ltd is the controller and responsible for your personal data (collectively referred to us ‘we’, ‘us’ or ‘our’ in this privacy policy). You can visit our website without telling us who you are or revealing any information about yourself. However, if you do provide us with any personal information about yourself or others, we commit to treat it securely, fairly and lawfully. We are committed to protecting your privacy. Personal data, or personal information, means any information about an individual from which that person can be identified.

You may provide us with your personal data by filling in forms (on the website or otherwise) or by corresponding with us by post, phone, email or other means within our platform. Further, as you interact with our website or use our platform, we may collect data about your equipment, browsing actions and patterns. We collect this data by using cookies or other similar technologies. Please see ‘Cookies’ and ‘Data We Collect’ below for further information.

When you provide personal information to us, we will only use it when the law allows us to. Most commonly, we will use your personal data to communicate with you and to provide you with information. Please see ‘Use Of Data’ below for further information.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us by email on the email address provided below. We will get your express opt-in consent before we use, or share your personal data with any third party, for marketing purposes. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We may use your personal information for the purpose of providing more relevant content to you. If we transfer your personal data out of the European Economic Area, we will ensure a similar degree of protection is afforded to it.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data and the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you have any questions about this privacy notice, including any requests for the deletion of any of your personal data we are holding or to exercise your legal rights, please contact us by emailing privacy@faithonline.co.uk. Please see ‘Your Legal Rights’ below for further information.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Data We Collect

You may be asked to provide us with certain personal data which we may collect, use, store and transfer. This may include (but is not limited to):

• Email address
• First name and last name
• Phone number
• Billing address
• Delivery address
• Financial data (such as bank account or payment card details)

When you use our services, we also collect information that your browser sends whenever you visit our website or when you access the services on a mobile device (Usage Data).

This Usage Data may include information such as your computer’s Internet Protocol address ('IP address'), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the services via a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our website (and the use of our services) and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. Examples of cookies we use:

(i) Session Cookies - we use Session Cookies to operate our services;
(ii) Preference Cookies - we use Preference Cookies to remember your preferences and various settings;
(iii) Security Cookies - we use Security Cookies for security purposes.

We may obtain information from third-party platforms and sources including from social media and social network platforms for which you have explicitly connected to our service, such as information (including API data) from YouTube (using YouTube API Services) and Facebook, or any other platform that our services connect with. When you access our services through any social media or social networks, you are authorising us to collect, store and use such information and content in accordance with this Privacy Policy. We may also obtain information from third-party platforms such as social media or social network platforms regarding your use of such services, including information about your use of the content you choose to broadcast through our services. Please refer to the privacy policy of the according social media or social network platforms, such as Google Privacy Policy for YouTube or Facebook Data Policy for Facebook for further information.
Use Of Data

We may use the data we collect for the following purposes:

• To provide and maintain our services to you.
• To perform any contract we have entered into, or about to enter into, or with you.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the services.
• To monitor the usage of our services.
• To detect, prevent and address technical issues.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

The table below sets out in more detail the how we use the types of data we collect from your and our lawful.

Data use

Type of data

Lawful basis for processing

To register you as a new customer

Personal Data

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

Personal Data

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

Personal Data

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Personal Data and Usage Data

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content to you and measure or understand the effectiveness of the content we serve to you

Personal Data and Usage Data

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Usage Data

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

Personal Data and Usage Data

Necessary for our legitimate interests (to develop our products/services and grow our business)



We may need to share your personal data with the parties set out below for the purposes set out above.

• Professional advisers, HM Revenue & Customs, regulators and other authorities.
• Third parties to who we may choose to sell, transfer or merge parts of our business or our assets.

We require al third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In the event that you do not wish to have your personal data disclosed to the third parties listed above, you should contact us. You may also change your personal preferences to indicate the format, frequency and subject matter of communications you wish to receive from third parties as a result of this disclosure. Please note, this may prevent us from performing our services to you and we will notify you if this is the case.
Third Party Sites

When using our services you may access other sites that are not operated by us. If you click on a link to a third party website, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

By connecting any social media account to your account with us, you agree to, and will comply with, the privacy and other policies of that third-party media or social network platform, including:

• YouTube: Terms of Service, Google Privacy Policy
• Facebook: Data Policy

In addition, any time that you upload or broadcast content to any third party social media platform through, or in connection with, our services you certify that the content complies with all terms and guidelines applicable to that third party platform and that it does not violate any third party’s intellectual property or privacy rights.
Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our services and also allows us to improve our services.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 12 months.
Your Legal Rights

Under data protection laws, in certain circumstances, you have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (i) if you want us to establish the data's accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.